Your service advisors are the quarterbacks of your shop, but they're constantly sidelined by the phone—booking appointments, giving status updates, and getting approvals. Every minute on the phone is a minute not spent with a customer at the counter, or a minute a technician is waiting. It's time to automate your communication and maximize your billable hours.
Find My AI EmployeeExperience the power of AI for auto repair as it transforms your shop's workflow, ensuring every step from booking to maintenance reminders is seamless and efficient.
Scenario: A customer needs to book a brake inspection. It's 9 PM, long after you've closed.
Powered by: Online Booking & AI Chat. They visit your website and use your Online Booking tool to schedule a service appointment for next week. If they have a question, the AI Chat Assistant can answer it, ensuring you capture the lead while you're at home.
Scenario: You need to make sure the customer shows up and your service bay doesn't sit empty.
Powered by: Automated Reminders. The customer automatically receives a friendly SMS and email reminder the day before their appointment. This simple, automated step is proven to drastically reduce no-shows.
Scenario: During the brake inspection, your technician finds that the rotors also need replacing.
Powered by: Two-Way Texting. Instead of playing phone tag, your service advisor sends a quick text to the customer: "Hi [Name], while inspecting your brakes, our tech noted the rotors are below minimum spec. We can replace them today for [Price]. Please reply YES to approve." This is faster and provides a written record of approval, increasing your Average Repair Order (ARO).
Scenario: The work is finished, and the car is ready.
Powered by: Automated Workflows. The technician marks the Repair Order (RO) as complete. This can automatically trigger a text to the customer: "Hi [Name], good news! Your [Car Model] is ready for pickup. We're open until [Time]. See you soon!"
Scenario: You want that customer to come back in 6 months for their next scheduled maintenance.
Powered by: Marketing Automation. Based on the service performed, the system automatically schedules a follow-up. In 6 months, the customer receives an email and text: "Hi [Name], our records show your [Car Model] is due for its next service. You can book an appointment here: [Booking Link]". This keeps your customers loyal and your bays full.
This entire customer workflow, designed to increase ARO and improve efficiency, is powered by one platform:
AI-Powered Web Chat
Automated Service & Appointment Reminders
Automated Review Requests
Streamline everything from oil changes to engine work with automated reminders and updates that keep customers informed.
Send automated reminders for seasonal tire changeovers and follow up on brake inspection estimates to win more work.
Manage recurring maintenance schedules for commercial clients and provide professional, documented communication for every vehicle.
No. Your SMS is the core of your operation for writing repair orders, ordering parts, and managing technician time. We are the powerful customer communication and marketing platform designed to work alongside it. We handle getting the customer in the door, keeping them informed, and bringing them back—all the communication that happens around the RO.
Yes. Our two-way texting feature allows you to send photos and videos directly to the customer's phone. This is one of the best ways to build trust and get instant approval for additional repairs.
Absolutely. When you create an estimate, you can tag the customer if they decline a service. This allows you to automatically send a reminder email or text about that needed repair 30 or 60 days later.
We can host your shop's main business line, so all texts come from the number your customers already know and trust. All conversations are managed in a central inbox on a computer or tablet, not a clumsy cell phone.
It's time to let technology handle the phone calls, reminders, and follow-ups, so your service advisors can focus on providing great service and your technicians can focus on turning wrenches. Let's make your shop run smoother than ever.
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